Refund & Return Policy
30-Day Money-Back Guarantee • Hassle-Free Returns & Exchanges
30-Day Window
Request returns within 30 days of receiving your order.
100% Secure Refund
Direct refund back to your original payment method or card.
Easy Exchanges
Quick size and fit exchanges for all unworn garments.
At VESTON (bdveston.com), your complete satisfaction is our highest priority. Every piece of tailoring and menswear is crafted with uncompromising standards. If you are not entirely satisfied with your purchase, we are here to make your refund or exchange smooth and prompt.
130-Day Return & Refund Window
You have 30 calendar days from the date your package was delivered according to carrier tracking to initiate a return or request a refund. If 30 days have elapsed since your delivery, we may not be able to offer a full refund or exchange.
2Eligibility Requirements for Refunds
To be eligible for a return and full refund, the following criteria must be met:
- The garment must be unworn, unwashed, unaltered, and completely free of cologne, smoke, stains, or pet hair.
- All original brand tags, labels, spare buttons, and accessories must remain attached.
- The item must be in its original packaging (including garment bags, dust bags, or suit covers if provided).
- Proof of purchase (order confirmation email, order number, or packing slip) is required.
3Non-Refundable & Final Sale Items
Certain items cannot be refunded for voluntary change-of-mind reasons:
- Items explicitly marked as "Final Sale" or clearance discounts.
- Custom bespoke tailoring or personalized garments made to individual custom measurements.
- Gift cards or promotional voucher codes.
Note: If any item arrives damaged, defective, or incorrect, it is always fully covered for an immediate replacement or 100% refund regardless of sale status.
4How to Initiate a Refund Request
To start your return or refund process, please follow these simple steps:
- Send an email to [email protected] with the subject line "Refund Request - Order #[Your Order Number]".
- Specify the items you wish to return and the reason for the return (e.g., size change, color preference, style fit, or defect).
- If the product arrived damaged or defective, please attach clear photos of the issue.
- Our dedicated support team will review your request within 24 business hours and provide you with return authorization and the official return warehouse address.
- Package the items securely using a trackable shipping carrier and share the tracking code with our team.
5Refund Processing & Timelines
Once your returned package is received at our facility, our quality team will inspect the garments. You will receive an email confirmation regarding your refund status within 2 business days of receipt.
Refund Method:
- Credit/Debit Card (Stripe): Approved refunds are credited directly back to your original payment card. Depending on your bank or card issuer, funds typically post within 3 to 7 business days.
- Cash on Delivery (COD): For COD orders, our customer support will arrange a secure electronic bank transfer or store credit based on your preference.
6Damaged, Defective, or Incorrect Deliveries
If you received a damaged package or an item that differs from your order, please notify us within 48 hours of delivery. We will issue a prepaid return label and immediately dispatch a brand-new replacement at zero cost, or provide a full 100% refund including original shipping charges.
Need Help with a Return or Refund?
Our customer care specialists are available 7 days a week to assist you with quick returns, size exchanges, and refund inquiries.