Return & Refund Policy

1Return Window

Contact us within 30 days of delivery to request a return for an eligible item. The 30-day period is a proposed store policy; mandatory rights under applicable law may provide a longer period or other remedies and will take precedence.

2Return Eligibility

For a voluntary change-of-mind return, items must generally be unworn, unwashed, unaltered, and in resalable condition, with original tags and packaging where applicable. Please try clothing on only for fitting, as you would in a retail store.

Contact us before sending anything back. Returns sent without authorization or to an address not provided by our support team may be delayed or refused, subject to applicable law.

3Items Excluded from Change-of-Mind Returns

To the extent permitted by law, the following may be excluded from voluntary returns:

• Items marked final sale or non-returnable before purchase.
• Personalized, customized, or made-to-order garments.
• Items that cannot be returned for hygiene reasons where the restriction was disclosed before purchase and is lawful.

These exclusions do not limit remedies for items that are defective, damaged on arrival, misdescribed, or incorrectly supplied, or any other non-waivable rights under applicable law.

4How to Request a Return

1. Email [email protected] within the return window.
2. Include your order number, the email address used at checkout, the item(s) you want to return, and the reason for the request.
3. For damaged, defective, or incorrect items, include clear photographs where possible.
4. Wait for our team to provide return instructions and the applicable return address.
5. Pack the item securely and use a trackable shipping service. Keep your shipping receipt and tracking number.

Please do not mail returns to the business address listed below unless our support team specifically instructs you to do so; it may not be the returns-processing location.

5Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for return shipping costs, unless we state otherwise or applicable law requires otherwise. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the return is due to our error.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us. We will work with you on an appropriate remedy, including return shipping arrangements, as required by law.

6Exchanges and Size Changes

Exchanges for another size or color may be available, subject to stock and eligibility. Email support before sending the original item back. If the requested replacement is unavailable, we will discuss an available alternative or refund as appropriate.

7Refund Processing

After your return is received and inspected, we will notify you whether it is approved. Approved refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider controls how quickly the credit appears after we initiate it.

We aim to process approved refunds promptly and within any timeframe required by applicable law. Refunds may be adjusted only for lawful, disclosed charges or deductions. We will not charge a restocking fee unless it is clearly disclosed before purchase and permitted by applicable law.

10International Orders & Consumer Rights

For shipments across borders, customs duties, import taxes, and brokerage fees may apply. Unless checkout states that these charges are prepaid or included, they may be the customer's responsibility to the extent permitted by law.

This policy is not intended to exclude, restrict, or replace any mandatory rights or remedies under applicable consumer-protection laws in the United States, Canada, or the customer's jurisdiction.